Customer Support Isn’t About Solving Problems – It’s About Solving Your Product

 - By Elad Eran, Founder & CEO of Wix Answers As a support leader, it’s been incredibly rewarding to watch more and more businesses adopt a customer-first approach in recent years. We now expect personalized support because our favorite brands provide it, which means companies are continually raising the bar of what they will do [...]

By |2021-03-01T11:11:24+00:00March 2nd, 2021|Thought Leadership|0 Comments

Using IMF for Media Asset Management and More

 - By Bill Admans, OWNZONES, shortlisted for Best Data-Driven SaaS in the 2020 SaaS Awards program One of the meta trends we can take from this past year of COVID-19 is that content is still king. The end consumers want both quality content and they want it in a quantity that has, to date, been [...]

By |2021-03-01T13:02:10+00:00March 1st, 2021|Thought Leadership|0 Comments

Healthcare Technologies Shifting from “New Normal” to Normal   

- By Krisanne Fieldhouse, Vice President of Product Management, Modernizing Medicine. Modernizing Medicine scooped two SaaS Awards in 2020. Since the outbreak of the COVID-19 pandemic and the stay-at-home advisories that followed, we have all been waiting for a return to “normal.” That might be defined by meeting friends at a favorite restaurant, going to a [...]

By |2021-02-24T15:17:24+00:00February 24th, 2021|Industry Chatter|0 Comments

Post-Covid: Brands Rushing to DTC Must Be Wary of the Pitfalls

The following guest article has been written by Derek O’Carroll, CEO, Brightpearl. Brightpearl is a retail operations platform for retailers and wholesalers with a clear mission to automate the back office so merchants can spend their time and money growing the business. Brightpearl’s complete back office solution includes financial management, inventory and sales order management, [...]

By |2021-02-23T09:41:58+00:00February 23rd, 2021|Thought Leadership|0 Comments

SaaS Isn’t About High-Quality Software, It’s About Delivering Business Value

- By Rookout, shortlisted for best Enterprise-level SaaS in the 2020 SaaS Awards From an engineering perspective, SaaS is a far superior way to deliver software. By having full control over the entire value chain, and by limiting what has to be handed off to clients and partners, we can more aggressively optimize the process [...]

By |2021-02-17T14:11:58+00:00February 17th, 2021|Case Study|0 Comments

Setting a New Course for EHS Compliance Management

Managing environmental health and safety compliance has never been easy. SaaS is changing that. - By Luke Jacobs, Co-founder and CEO, Encamp “Entrepreneur” was not originally in my career plan. Environmental health and safety and protecting the environment was. The bridge between the two, for me, was finding out how maddening the reporting process to [...]

By |2021-02-04T12:21:13+00:00February 4th, 2021|Thought Leadership|0 Comments

Why the Cloud is More Important Than Ever for Testers

- By Alissa Lydon, Director of Product Marketing, Sauce Labs In the classic (and now 27-year-old!) movie The Shawshank Redemption, the character Brooks Hatlen remarks upon leaving prison that the world went and got itself in a big damn hurry. He was referring, of course, to how life in the 1950s compared to life in [...]

By |2021-01-19T13:18:01+00:00January 19th, 2021|Thought Leadership|2 Comments

MadTech Marketing Intelligence: The New People-Based Marketing?

 - By Lauren Brudermann, nexoya Today's consumers can now interact with a brand through many streams and are expecting a more personalized experience. Such expectations have transformed traditional marketing, which has evolved into an increasingly technology-driven discipline. The marketing landscape has dramatically changed since the widespread introduction of the internet in advertising. Three major trends [...]

By |2021-01-18T17:12:54+00:00January 18th, 2021|Industry Chatter|0 Comments

Mergers and Acquisitions in 2021: Strategies and Digital Tools Vital to Success

- By Nick Perdikis, CEO and Chief Revenue Officer, Devensoft Like just about everything else, mergers and acquisitions activity has been in flux over the past several months. Earlier this year, M&A activity dropped significantly, with one research firm reporting a 40% drop in the number of deals with transaction values of $50 million or [...]

By |2021-01-07T18:04:39+00:00January 7th, 2021|Thought Leadership|0 Comments

Four Customer-Centric Metrics to Drive B2B SaaS Retention

By Abby Hammer, Chief Customer Officer, ChurnZero Did you know that reducing customer churn by 5% can increase profits from anywhere between 25% to 125%? B2B SaaS companies that prioritize their customers’ health and wellness – and not just their acquisition – build their business’s endurance and strengthen its long-term valuation. But “good” customer [...]

By |2020-12-09T12:07:36+00:00December 9th, 2020|Thought Leadership|0 Comments
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