Next Deadline
Friday May 22 2026
By Rick DeLisi, lead research analyst for Digital Customer Service at Glia. Glia were finalists in the 'Best Use of AI in Customer Service' award at The 2025 AI Awards. AI is quickly becoming a fixture in most contact centers. Yet for many, the full value of AI isn’t being fully realized. [...]
By Alexandra Fiallos, Associate, Digital Marketing and Gergő Kujbus, Senior Director of Product Management at Trax Retail. Trax Retail were finalists in the 'Best Use of AI in Retail and eCommerce' award at The 2025 AI Awards. The In-Store Data Gap Retail shelves are in constant motion. Product placements [...]
By Richard Lindhorn, Vice President at VivoAquatics. VivoAquatics won the 'Best Use of Cloud in the Internet of Things (IoT)' category at the 2023/24 Cloud Awards. In the dynamic world of pools, spas and other water features, ensuring safety and compliance is paramount. With new technological advancements emerging, traditional methods of managing [...]
Authored by Miguel Vicario, Senior Director of Product Management, Plume. Plume were winners of the Cloud Management Solution of the Year category at the 2023-2024 Cloud Awards, and the Best SaaS Product for Loyalty and Retention category at the 2023 SaaS Awards. They were also finalists in the Cloud Project of the Year category [...]
Authored by Alexis Leibbrandt, Head of Marketing at akenza.io - Winner in the Internet of Things (IoT) category of the 2023 SaaS Awards. The Internet of Things (IoT) has transformed our approach to device interaction and data gathering. However, integrating software into IoT solutions poses challenges at different stages of the IoT journey. As [...]