By Reid Zeising is founder and CEO of Gain. Gain Servicing were finalists in 'Best SaaS Product for Healthcare and Life Sciences' and 'Best SaaS Product for Law and Legal Services' at the 2026 SaaS Awards. Most software demonstrations begin with an ideal case. The information is complete. The documents are properly labeled. Every field has been entered correctly. The next action is obvious, and the system moves the work forward in seconds. But real operations rarely look like the demonstration. They're imperfect across many accounts. For example, a patient provides incomplete insurance information. A medical record [...]