Why Learning Platforms Need to Stop Measuring Features and Start Measuring Friction

By Antonino Ciacio, Head of Technology & Innovation at Digit'Ed. Digit'Ed won ‘Best UX / UI Design in a SaaS Product‘ at the 2026 SaaS Awards. In software, innovation is often measured by what gets added. More AI capabilities. More integrations. More dashboards. More personalization. Yet many SaaS products continue to struggle [...]