Final Extended Deadline
Friday June 5 2026
By Sara Davis, Senior Director of Marketing at SynergySuite. SynergySuite were finalists in the 'Best SaaS Product for ERP' award at the 2025 SaaS Awards. The restaurant industry is expected to reach $1.5 trillion in sales during 2025, yet selling SaaS solutions to restaurant operators remains one of the most challenging [...]
By Rick DeLisi, lead research analyst for Digital Customer Service at Glia. Glia were finalists in the 'Best Use of AI in Customer Service' award at The 2025 AI Awards. AI is quickly becoming a fixture in most contact centers. Yet for many, the full value of AI isn’t being fully realized. [...]
By Brian Logan, Full Funnel Marketer at SynergySuite. SynergySuite were finalists in the 'Best SaaS Product for ERP' award at The 2025 SaaS Awards. The restaurant industry is witnessing a fundamental shift in how customers interact with brands, moving from single-channel touchpoints toward multi-modal experiences that seamlessly blend voice, touch, and mobile [...]
By Munil Shah, Chief Technology Officer at Talkdesk. Talkdesk won the 'Best Use of AI in Customer Service' category at The 2024 A.I. Awards, and the 'Best SaaS Product for Customer Service / CRM' category at The 2024 SaaS Awards. They were also finalists in the 'Best Use of AI in Retail or eCommerce' [...]
By Shay Howe, Chief Marketing Officer of ActiveCampaign, shortlisted for the Highest Customer Satisfaction with a SaaS Product category at The SaaS Awards 2022 From Amazon to Zoom, the tech giants that loom large over the industry are all examples of companies that achieved hypergrowth, defined as when an organization's compound annual growth rate (CAGR) [...]
By President and CEO of RealTime Reservation, Shawn Tarter, shortlisted for Most Agile / Responsive SaaS Solution of the Year and Best SaaS Product for Catering and Hospitality categories at 2022 SaaS Awards One of the most prominent tools that hotels, resorts, and others in the hospitality industry are increasingly utilizing is big data and analytics [...]
By Rich Alessi, senior vice president of customer success at ModMed, finalist at the 2022 SaaS Awards for Best SaaS Product for Healthcare Going beyond the Net Promoter Score (NPS) and other customer survey findings can reveal essential business insights that might otherwise be overlooked. Many technology firms use NPS surveys to keep an eye [...]