The Seven Secrets of Hypergrowth: Acceleration Through Customer Experience

By Shay Howe, Chief Marketing Officer of ActiveCampaign, shortlisted for the Highest Customer Satisfaction with a SaaS Product category at The SaaS Awards 2022 From Amazon to Zoom, the tech giants that loom large over the industry are all examples of companies that achieved hypergrowth, defined as when an organization's compound annual growth rate (CAGR) [...]

By |2023-03-09T14:33:48+00:00March 9th, 2023|Case Study, Industry Chatter, SaaS, Thought Leadership|

Big Data Is Emerging as a Tool to Help Drive Ancillary Revenue in the Hospitality Industry

By President and CEO of RealTime Reservation, Shawn Tarter, shortlisted for Most Agile / Responsive SaaS Solution of the Year and Best SaaS Product for Catering and Hospitality categories at 2022 SaaS Awards One of the most prominent tools that hotels, resorts, and others in the hospitality industry are increasingly utilizing is big data and analytics [...]

By |2022-11-23T10:42:20+00:00January 3rd, 2023|Case Study, Futurology, Industry Chatter, Thought Leadership|

How Actively Seeking Customer Experience Feedback Can Drive Meaningful Change

By Rich Alessi, senior vice president of customer success at ModMed, finalist at the 2022 SaaS Awards for Best SaaS Product for Healthcare Going beyond the Net Promoter Score (NPS) and other customer survey findings can reveal essential business insights that might otherwise be overlooked.  Many technology firms use NPS surveys to keep an eye [...]

By |2022-10-19T14:10:30+00:00October 19th, 2022|Case Study, Industry Chatter, Thought Leadership|
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