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Friday May 22 2026

About Munil Shah

Munil is CTO at Talkdesk. A customer focused senior engineering leader with a track record of building innovations in commercially successful cloud services and on-premise products used by millions of customers. He has been leading global engineering teams (largest 300+ engineers) in multiple different roles and technology domains. His expertise ranges from large scale cloud services and platform to low level kernel level code in Windows. Munil is also an active investor in startups.

Deck the Halls with AI to Enhance Holiday Customer Experiences

By Munil Shah, Chief Technology Officer at Talkdesk. Talkdesk won the 'Best Use of AI in Customer Service' category at The 2024 A.I. Awards, and the 'Best SaaS Product for Customer Service / CRM' category at The 2024 SaaS Awards. They were also finalists in the 'Best Use of AI in Retail or eCommerce' [...]

By Munil Shah|2024-12-16T12:31:52+00:00December 16th, 2024|AI, eCommerce, Futurology, SaaS, Thought Leadership|

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