Next Deadline

Friday May 22 2026

About Rick DeLisi

Rick DeLisi is Glia’s lead research analyst for Digital Customer Service. He is the co-author of “The Effortless Experience”, a groundbreaking best-seller about winning customer loyalty, and was formerly a VP advisor and Fellow at Gartner.

The AI adoption paradox: Why so many teams deploy AI—and still miss the mark

By Rick DeLisi, lead research analyst for Digital Customer Service at Glia. Glia were finalists in the 'Best Use of AI in Customer Service' award at The 2025 AI Awards. AI is quickly becoming a fixture in most contact centers. Yet for many, the full value of AI isn’t being fully realized. [...]

By Rick DeLisi|2026-01-27T11:18:34+00:00January 27th, 2026|AI, IoT|

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