Final Extended Deadline
Friday June 5 2026
By Derek Slager, Co-Founder & CTO at Amperity. Amperity were winners in the 'Best Use of AI-driven Personalization' award at The 2025 AI Awards. Modern customer loyalty is about recognizing customers in the moment, not rewarding them after the fact. In an age when every consumer expects personalization in an instant, [...]
By Munil Shah, Chief Technology Officer at Talkdesk. Talkdesk won the 'Best Use of AI in Customer Service' category at The 2024 A.I. Awards, and the 'Best SaaS Product for Customer Service / CRM' category at The 2024 SaaS Awards. They were also finalists in the 'Best Use of AI in Retail or eCommerce' [...]
By Dave Bent, SVP Operations, eCommerce Division at ECI Software Solutions. ECI Software Solution's EvolutionX platform was shortlisted in the 'Best SaaS Product for eCommerce / eShops' category at The 2024 SaaS Awards. eCommerce platforms offer a wide range of tools to empower customer service teams and elevate the overall customer [...]
Authored by Jon Huberman, CEO, Nogin. Nogin was a finalist in the Best SaaS Product for eCommerce / eShops category, and shortlisted in the Best SaaS Product for Small Businesses / SMEs category at the 2023 SaaS Awards. Artificial Intelligence (AI) has become nearly ubiquitous in our daily lives, operating "behind the scenes" in [...]
by Kyle Wong, Co-Founder and President, Pixlee TurnTo, finalist of Best Content Management Innovation in a SaaS Product at SaaS Awards 2022 The modern shopper expects e-commerce experiences to mirror the social channels they’re drawn to. 52% of Gen Z consumers say social media is their top source of brand discovery, and for good reason. [...]
Offering customers the ability to buy online, pick up in-store became essential during the pandemic, and its technological sophistication continues to evolve - By Stacy Hamer, Vice President of Client Experiences, iQmetrix Of all the retail trends that became essential during the coronavirus pandemic, the Buy Online, Pick Up In-Store (BOPIS) customer journey is [...]
- By Rob Hill, CEO of FoodStorm, shortlisted in the Catering & Hospitality category of the 2021 SaaS Awards Now more than ever people around the world are relying on their local cafes, restaurants and grocery stores to safely serve and deliver their food needs. Additionally, this customer reliance is heavily focused on online ordering [...]
Case study: Vince Cacace, CEO of augmented-reality-for-ecommerce firm Vertebrae, tells the story behind sunglasses brand goodr -- and explains how they use the latest in smart AR technology to boost sales. When Stephen Lease was training for a marathon, he was ready to go -- carrying his waistband of water bottles, headphones, and metal sunglasses [...]