By Amitabh Misra, Chief Technology Officer, Sprinklr. Sprinklr were finalists in the 'Best Use of Artificial Intelligence in Cloud Computing' at the 2025/26 Cloud Awards. The modern business landscape is undergoing a radical transformation driven by the rise of the AI teammate, a shift that is fundamentally rewriting the rules of customer engagement. As customers become increasingly hyperconnected, they no longer tolerate fragmented interactions; instead, they expect brands to meet them with deep context, continuity, and empathy regardless of the platform. This shift signals the end of the era of departmental silos and point solutions, making [...]