By Andy Syrewicze, Principal MSP Advocate & Security Evangelist, Proofpoint’s MSP Platform. Proofpoint’s MSP Platform won 'Best SaaS Product for Cybersecurity' at the 2026 SaaS Awards. Artificial intelligence has moved from the edge of business strategy to the center of day-to-day operations. Teams use it to write, summarize, search, classify, automate, and support customers. It now touches email, collaboration, software development, analytics, and increasingly the security stack itself. That shift creates a new kind of challenge for managed service providers. The question is no longer whether customers will use AI, as they already are. The real question [...]