What is an incident management solution?
This category encompasses a wide range of occupations, from common call center agents to engineers with extensive technical understanding. The solution should respond to issues as they occur, taking the required steps to restore service and return the firm to normalcy as quickly as feasible. We anticipate that candidates will be responsible for providing computer system support, including incident response.
An incident management solution typically includes software tools that can help organizations monitor their IT infrastructure and other systems in real-time, detect and alert on incidents, and provide a platform for communication and collaboration among incident response teams. Solutions should have predefined standard operating procedures (SOPs) to ensure a consistent and effective response to incidents.
Key features of an incident management solution may include:
- Real-time monitoring and alerting
- Incident prioritization and classification
- Communication and collaboration tools
- Incident response workflows and playbooks
- Reporting and analytics
Previous recognition for incident management solutions
For a broader understanding of this Cloud Security Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their innovative security solutions.
ServiceNow’s incident management solution offers the following key features:
- Real-time incident detection and alerts: ServiceNow can automatically detect incidents and alert IT teams in real-time, ensuring that incidents are addressed quickly and efficiently.
- Incident prioritization and classification: ServiceNow allows IT teams to prioritize and classify incidents based on their severity and impact, so that response efforts can be focused on the most critical incidents first.
Zendesk is a leading provider of cloud-based customer support software, including an incident management solution. Zendesk’s incident management solution is designed to help organizations detect and resolve incidents quickly and efficiently, and to communicate effectively with customers throughout the incident response process.
Zendesk provides predefined incident response workflows and playbooks to ensure a consistent and effective response to incidents. This enables the IT teams to track and analyze incident data, identify trends, and identify areas for improvement.
VictorOps is an incident management platform that offers a range of features to help organizations detect, respond to, and resolve incidents quickly and efficiently. VictorOps’ incident management solution is designed to help IT teams collaborate effectively, automate incident response processes, and gain insight into incident data and trends.
VictorOps offers automation capabilities that can help IT teams resolve incidents quickly and efficiently, reducing the time and effort required to resolve incidents. Overall, this ensures a consistent and effective response to incidents.
Shortlistee of The Cloud Awards 2017-2018 for the Best Cloud Automation Solution
Splunk allows IT teams to prioritize and classify incidents based on their severity and impact, so that response efforts can be focused on the most critical incidents first.
Splunk offers a platform for communication and collaboration among incident response teams, stakeholders, and other relevant parties, enabling them to work together to resolve incidents.
Overall, Splunk’s incident management solution provides a comprehensive set of tools and features to help organizations respond to and resolve incidents quickly and efficiently, while also gaining valuable insights into incident data and trends.
A strong entry for Best Incident Management Solution category should have:
- Clear, identifiable reasoning as to how the solution monitors the organization’s incident response
- If available, any supplementary materials including but not limited to customer testimonials or case studies to demonstrate the solution’s results, effectiveness, and how it works
- Clearly highlighted in the application any innovative features based on cloud technologies, where applicable.
The top candidates must be able to combine confidentiality, integrity, and availability.
Ready to enter this category? Please remember to:
• Download the forms
• Select the rights awards program and category/ies
• Submit according to the deadline
• Include all supplementary materials on your application
Why Enter The Cloud Security Awards?
The Cloud Security Awards is the latest innovation from the team behind The Cloud Awards and The SaaS Awards. Since 2011, we’ve been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.
For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The benefits are the same across all three international awards programs.
Pictured here are the team from Formstack, winner of a SaaS Award for “Best Productivity.”
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