What is an incident management solution?

This category encompasses a wide range of occupations, from common call center agents to engineers with extensive technical understanding. The solution should respond to issues as they occur, taking the required steps to restore service and return the firm to normalcy as quickly as feasible. We anticipate that candidates will be responsible for providing computer system support, including incident response.

An incident management solution typically includes software tools that can help organizations monitor their IT infrastructure and other systems in real-time, detect and alert on incidents, and provide a platform for communication and collaboration among incident response teams. Solutions should have predefined standard operating procedures (SOPs) to ensure a consistent and effective response to incidents.

Key features of an incident management solution may include:

  • Real-time monitoring and alerting
  • Incident prioritization and classification
  • Communication and collaboration tools
  • Incident response workflows and playbooks
  • Reporting and analytics

Previous recognition for incident management solutions

For a broader understanding of this Cloud Security Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their innovative security solutions.

Winner of The Cloud Awards 2016-2017 for the Best Cloud Infrastucture

ServiceNow’s incident management solution offers the following key features:

  • Real-time incident detection and alerts: ServiceNow can automatically detect incidents and alert IT teams in real-time, ensuring that incidents are addressed quickly and efficiently.
  • Incident prioritization and classification: ServiceNow allows IT teams to prioritize and classify incidents based on their severity and impact, so that response efforts can be focused on the most critical incidents first.
Winner of The Cloud Awards 2014-2015 for the Most Innovative Use of “Big Data” in the Cloud

Zendesk is a leading provider of cloud-based customer support software, including an incident management solution. Zendesk’s incident management solution is designed to help organizations detect and resolve incidents quickly and efficiently, and to communicate effectively with customers throughout the incident response process.

Zendesk provides predefined incident response workflows and playbooks to ensure a consistent and effective response to incidents. This enables the IT teams to track and analyze incident data, identify trends, and identify areas for improvement.

A strong entry for Best Incident Management Solution category should have:

  • Clear, identifiable reasoning as to how the solution monitors the organization’s incident response
  • If available, any supplementary materials including but not limited to customer testimonials or case studies to demonstrate the solution’s results, effectiveness, and how it works
  • Clearly highlighted in the application any innovative features based on cloud technologies, where applicable.

The top candidates must be able to combine confidentiality, integrity, and availability.

Ready to enter this category? Please remember to:

Download the forms
• Select the rights awards program and category/ies
• Submit according to the deadline
• Include all supplementary materials on your application

Next Steps to Enter The Cloud Security Awards Awards

To enter this Cloud Security Awards category, or any other category in The Cloud Security Awards, please follow these three simple steps:

  • Download the entry form. Open up the ‘Cloud Security Awards Simple Form’ document.
  • Complete your form. You only need to complete the form once, even if entering multiple Cloud Security Awards categories.
  • Submit your entry. Head to the ‘Submit Now’ section on our website, select ‘The Cloud Security Awards’ and the category/categories you are entering from the list, upload your form and any other materials you would like the judges to review, and process your fees.

The Cloud Security Awards is a program from The Cloud Awards. Since 2011, we’ve been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.

For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The many benefits are replicated across all international awards programs. If you have any questions about this category, please contact us.