What is an incident management solution?
This category encompasses a wide range of occupations, from common call center agents to engineers with extensive technical understanding. The solution should respond to issues as they occur, taking the required steps to restore service and return the firm to normalcy as quickly as feasible. We anticipate that candidates will be responsible for providing computer system support, including incident response.
An incident management solution typically includes software tools that can help organizations monitor their IT infrastructure and other systems in real-time, detect and alert on incidents, and provide a platform for communication and collaboration among incident response teams. Solutions should have predefined standard operating procedures (SOPs) to ensure a consistent and effective response to incidents.
Key features of an incident management solution may include:
- Real-time monitoring and alerting
- Incident prioritization and classification
- Communication and collaboration tools
- Incident response workflows and playbooks
- Reporting and analytics
Previous recognition for incident management solutions
For a broader understanding of this Cloud Security Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their innovative security solutions.