‘Best Use of AI in Telecoms / Unified Communications / Conferencing’ Award

This award recognizes outstanding innovations that demonstrate exceptional creativity, technical excellence, and significant impact on user experience and business outcomes through using artificial intelligence to enhance telecommunications and collaboration technologies.

Who Should Enter

Examples

Previous Winners

What to Include

How to Enter

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‘Best Use of AI in Telecoms / Unified Communications / Conferencing’ Award

This award recognizes outstanding innovations that demonstrate exceptional creativity, technical excellence, and significant impact on user experience and business outcomes through using artificial intelligence to enhance telecommunications and collaboration technologies.

Who should enter the ‘Best Use of AI in Telecoms / Unified Communication / Conferencing’ category?

The ‘Best Use of AI in Telecoms, Unified Communications, or Conferencing’ award recognizes outstanding innovations that leverage artificial intelligence to enhance telecommunications and collaboration technologies.

Artificial intelligence is revolutionizing the telecommunications and unified communications sectors by driving automation, enhancing customer experiences, and optimizing network management. AI also plays a critical role in fraud detection, analyzing call patterns and user behaviors to identify and prevent fraudulent activities.

In telecoms, AI is used to analyze vast amounts of network data to improve performance and reliability. In unified communications and conferencing, AI enhances collaboration through features like real-time language translation and automated meeting summaries. 

By integrating AI, these solutions not only improve efficiency and performance but also pave the way for new possibilities in connectivity and communication.

Example use cases

Hall of Fame: Previous Winners

Winner of the 2023/24 Cloud Award for Best Use of Telephony or Unified Communications in Cloud Computing

Quote From Lead Judge – Annabelle Whittall

“Call2Teams is a cloud-native, middleware product that sits between any phone system, and Microsoft Teams. What impressed the judging panel at The Cloud Awards the most is that it is easy to buy, quick to deploy, and enterprise-grade. No hardware or software is needed – there is no need to port numbers, change carrier, or throw away an existing phone system. What an impressive offering. Congratulations, Dstny!”

Winner of the 2023 SaaS Award for Best Saas Product for Communication, Collaboration or Conferencing

Lead Judge, Monambigha Mohanasundaram, said:

Your commitment to enhancing the flow of work across enterprises worldwide is truly admirable.  Your strategic innovation, exemplified by recent expansions into Azure DevOps and partnerships with industry leaders, reflects your dedication to shaping the future of work. Your vision of equipping and connecting every team for seamless collaboration sets a new standard for SaaS excellence. In an era of distributed workforces, your commitment to making work easier and more efficient resonates deeply. Congratulations on this well-deserved recognition from everyone at The SaaS Awards!”

Winner of the 2022/23 Cloud Award for Best Use of Telephony or Unified Communications in Cloud Computing

Lead Judge Jason Ford, said:

At The Cloud Awards, we were particularly impressed by LineLeader’s seamless integration of voicemail into a CRM system. It is a unique functionality and an excellent, thoughtful, and much-needed innovation in childcare management. Congratulations on your win, LineLeader by Childcare CRM.” 

Areas to highlight in your submission

A strong entry for the ‘Best Use of AI in Telecoms / Unified Communications / Conferencing’ category should include details on some, or all, of the following areas that the judges will be looking for:

  • Innovation: 

    Explain how the AI implementation represents a significant advancement over existing methods and whether it opens up new possibilities or addresses previously unsolved challenges in telecommunications, unified communications, or conferencing.

    Summarize the uniqueness and creativity of the AI application.

  • User Experience:

    Assess the extent to which the AI solution improves the user experience. Outline how the AI technology simplifies processes, reduces friction, and provides a more intuitive and engaging experience.

    Please include specific examples of user feedback and metrics demonstrating improved user satisfaction.

  • Scalability:

    Summarize how well the solution can handle increased workloads, support a growing user base, and integrate with new technologies or platforms.

    This includes consideration of whether the AI can be easily customized or extended to meet future needs and how effectively it maintains performance and reliability under different conditions.

  • Interoperability: 

    Evaluating the use of APIs, compatibility with different software and hardware, and the ability to function within a broader ecosystem.

    Discuss how well the AI enhances existing workflows, supports cross-platform interactions, and facilitates smooth data exchange and communication between various components.

  • Business Value:

    Demonstrate the return on investment (ROI), including cost savings, revenue growth, and productivity improvements brought through use of the AI-driven solution.

    This includes how the AI solution contributes to achieving strategic business objectives, such as customer retention, market expansion, or operational efficiency.

  • Technical Excellence:

    Analyze the technical robustness and sophistication of the AI solution. This includes evaluating the underlying algorithms, architecture, scalability, and performance.

    This includes how effectively the AI handles data processing, real-time analysis, and integration with existing systems.

Next Steps to Enter The A.I. Awards

To enter this FinTech Awards category, or any other category in The FinTech Awards, please follow these three simple steps:

  • Download the entry form. Open up the ‘AI Awards Simple Form’ document.
  • Complete the form. You only need to complete the form once, even if entering multiple A.I. Awards categories.
  • Submit your entry. Head to the ‘Submit Now’ section on our website, select ‘The A.I. Awards’ and the category/categories you are entering from the list, upload your form and any other materials you would like the judges to review, and process your fees.

The A.I. Awards is a program from The Cloud Awards. Since 2011, we’ve been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.

For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The many benefits are replicated across all international awards programs. If you have any questions about this category, please contact us.