What is a SaaS product for e-commerce or e-shops?

Eligible software services include e-commerce website plugins, customer-facing solutions or back-end organizational software. Applicants must provide evidence of business improvement – whether increased efficiency, sales, conversions, usability, etc. Again, case study materials or market research may be beneficial.

A SaaS product for e-commerce or e-shops is a software solution that provides a range of features and tools to help businesses manage their online stores, sell products or services, and handle various aspects of their e-commerce operations. Some common features that are typically offered by such solutions include:

  1. Website and Storefront Management: A SaaS product for e-commerce typically provides a platform for businesses to create and manage their online stores, including the design and layout of their storefronts, product listings, and pricing.
  2. Payment Processing: A SaaS e-commerce solution typically provides a payment gateway that enables businesses to accept and process online payments securely.
  3. Order and Inventory Management: A SaaS e-commerce solution typically provides tools for managing orders, tracking inventory levels, and handling order fulfillment.
  4. Shipping and Logistics: A SaaS e-commerce solution typically provides integration with shipping carriers and logistics providers to handle the shipping and delivery of products.
  5. Analytics and Reporting: A SaaS e-commerce solution typically provides analytics and reporting tools to help businesses track their performance and identify areas for improvement.
  6. Marketing and Promotions: A SaaS e-commerce solution typically provides tools for creating and managing marketing campaigns, discounts, and promotions to drive sales and attract customers.

Previous recognition for Best SaaS Product for E-Commerce/E-Shops

For a broader understanding of this SaaS Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their innovative SaaS products for e-commerce or e-shops.

Winner of The SaaS Awards 2022 for the Best SaaS Product for E-Commerce/E-Shops

Quote From Lead Judge –  James Williams 

Bloomreach is a leading provider of cloud-based digital experience and commerce solutions, offering a comprehensive suite of services for e-commerce businesses. With a passion for innovation and a deep understanding of the needs of modern businesses, Bloomreach is dedicated to helping well-known brands connect seamlessly with their customers, providing a tailored, personalized shopping experience that drives engagement and conversion.Congratulations to Bloomreach from everyone at the SaaS Awards! 

Winner of The SaaS Awards 2021 for the Best SaaS Product for E-Commerce/E-Shops

Quote from Lead Judge – James Williams

“With a relentless focus on innovation and a deep commitment to customer success, Cloudinary has become the go-to platform for companies looking to deliver engaging, high-quality digital experiences to their audiences. Their cutting-edge technology, paired with a commitment to excellence and a passion for customer service, sets them apart in a crowded marketplace. Congratulations to Cloudinary from everyone at the SaaS Awards!  

Finalist of The SaaS Awards 2022 for the Best SaaS Product for E-Commerce/E-Shops
The Loop Returns platform integrates with popular e-commerce platforms such as Shopify and Magento, and provides a range of features and tools to simplify the returns process.

This includes a user-friendly returns portal where customers can easily initiate a return and select the reason for the return, as well as a customizable returns policy that can be tailored to the unique needs of each business.In addition, Loop Returns provides businesses with valuable data and insights into their returns process, allowing them to track the status of returns and identify areas for improvement.

Shortlistee of The SaaS Awards 2021 for the Best SaaS for E-Commerce/E-Shops

Mirakl is a leading SaaS platform that enables businesses to quickly launch and operate online marketplaces. Mirakl’s solution is designed for e-commerce and e-shop businesses of all sizes, from startups to large enterprises.

The Mirakl platform provides a range of features to help businesses create and manage their online marketplaces, including:

  • Marketplace Management
  • Seller Onboarding
  • Product Catalog Management
  • Order Management
  • Payment Processing
  • Reporting and Analytics

A strong entry for the Best SaaS Product for E-Commerce/E-Shops category should:

  • Functionality: The product should have a wide range of features that meet the needs of e-commerce and e-shop businesses. This includes but is not limited to marketplace management, seller onboarding, product catalog management, order management, payment processing, and reporting and analytics.
  • Usability: The product should be easy to use, with an intuitive user interface that enables businesses to quickly and easily manage their online marketplaces. It should also be accessible from anywhere with an internet connection, allowing businesses to manage their marketplace on-the-go.
  • Customizability: The product should be highly customizable, allowing businesses to tailor the platform to their specific needs. This includes the ability to customize the look and feel of the marketplace, add custom product attributes, and set up custom workflows for order management and fulfillment.
  • Integration: The product should integrate seamlessly with other e-commerce and business tools, such as ERP systems, payment gateways, and shipping providers.
  • Scalability: The product should be able to grow with the business, providing the ability to add more sellers, products, and customers as the marketplace grows. It should also be able to handle high volumes of transactions without sacrificing performance or stability.
  • Security: The product should have robust security features to protect the marketplace and its users from fraud, data breaches, and other security threats.
  • Customer Support: The product should have a dedicated customer support team that is available 24/7 to assist businesses with any issues or questions they may have.

Overall, a strong entry for the Best SaaS Product for E-Commerce/E-Shops category should have a comprehensive set of features, be easy to use and highly customizable, integrate with other tools, and provide excellent customer support.

Why Enter The SaaS Awards?

The SaaS Awards is a program from The Cloud Awards. Since 2011, we’ve been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.

For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The many benefits are replicated across all international awards programs. If you have any questions about this category, please contact us.