What is the use of telephony or unified communications in cloud computing?

The Cloud is becoming increasingly important in this ever-more closely-connected world. Applicants should demonstrate clearly how the use of cloud technologies has powered innovation in this ever-more relevant area of business.

Telephony and unified communications in cloud computing refer to the integration of communication services, such as voice, video, messaging, and collaboration tools, into a cloud-based infrastructure. The use of telephony or unified communications in cloud computing offers several benefits:

  • Flexibility and Scalability: Cloud-based telephony and unified communications solutions provide the flexibility to scale communication services up or down based on organizational needs. It allows businesses to easily add or remove users, expand to new locations, or accommodate seasonal fluctuations without the need for significant infrastructure investments.
  • Cost Efficiency: Cloud-based telephony and unified communications eliminate the need for on-premises hardware and infrastructure, reducing upfront costs and ongoing maintenance expenses. Organizations can pay for the services they use on a subscription or pay-as-you-go basis, optimizing cost management and avoiding large capital expenditures.
  • Mobility and Remote Work: Cloud telephony and unified communications enable employees to access communication services from anywhere, using various devices such as smartphones, tablets, or laptops. This flexibility supports remote work, collaboration among geographically dispersed teams, and seamless communication regardless of the physical location.
  • Collaboration and Productivity: Unified communications solutions integrated with cloud computing provide a suite of collaboration tools, including instant messaging, video conferencing, screen sharing, and document collaboration. These capabilities enhance team collaboration, facilitate real-time communication, and improve overall productivity.
  • Advanced Features and Updates: Cloud telephony and unified communications providers often offer regular updates and access to advanced features. Organizations can benefit from the latest communication technologies, such as artificial intelligence (AI) capabilities for call routing or chatbots for customer support, without the need for in-house infrastructure upgrades.
  • Centralized Management and Analytics: Cloud-based telephony and unified communications solutions provide centralized management and administration interfaces. This allows IT administrators to efficiently manage user accounts, permissions, and settings from a single platform. Additionally, cloud-based analytics provide insights into communication patterns, call quality, and usage metrics, enabling organizations to optimize their communication resources and make data-driven decisions.

Overall, the use of telephony and unified communications in cloud computing offers organizations the flexibility, scalability, cost efficiency, mobility, collaboration, business continuity, integration, advanced features, and centralized management needed for effective communication and collaboration in today’s digital workplace.

Previous recognition for Best Use of Telephony/Unified Communications in Cloud Computing

For a broader understanding of this Cloud Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their innovative use of telephony or unified communications in the cloud.

Winner of The Cloud Awards 2022-2023 for the Best Use of Telephony/Unified Communications in Cloud Computing

Lead Judge Jason Ford, said:

At The Cloud Awards, we were particularly impressed by LineLeader’s seamless integration of voicemail into a CRM system. It is a unique functionality and an excellent, thoughtful, and much-needed innovation in childcare management. Congratulations on your win, LineLeader by Childcare CRM.” 

Winner of The Cloud Awards 2021-2022 for the Best Use of Telephony/Unified Communications in Cloud Computing

Lead Judge Jason Ford, said:

“When it comes to unified communications reliability is key. Avaya offer that reliability in spades, and we at the Cloud Awards were particularly impressed by the outstanding customer testimonials for Avaya Cloud Office. Congratulations on your win, Avaya Cloud Office!”

Finalist of The Cloud Awards 2022-2023 for the Best Use of Telephony/Unified Communications in Cloud Computing

TCN ensures reliability and quality of service through its cloud infrastructure. The solution is built on robust infrastructure, incorporating redundancy measures and service level agreements (SLAs) to guarantee high availability, call quality, and minimal downtime for uninterrupted communication.

TCN prioritizes security and compliance in its telephony and unified communications solution. The platform incorporates robust security measures, encryption protocols, and data privacy controls to safeguard sensitive communication data.

Shortlistee of The Cloud Awards 2021-2022 for the Best Use of Telephony/Unified Communications in Cloud Computing

Dialpad demonstrates positive business impact and results through its telephony and unified communications solution. By enabling efficient communication and collaboration, organizations can experience increased productivity, improved customer satisfaction, enhanced team collaboration, and streamlined operations, leading to tangible business outcomes and measurable results.

A strong entry for the Best Use of Telephony/Unified Communications in Cloud Computing category should have:

  1. Seamless Integration: The entry should showcase a seamless integration of telephony and unified communications services within a cloud computing environment. It should highlight how the solution effectively combines voice, video, messaging, and collaboration tools to enhance communication and collaboration among employees, teams, and customers.
  2. Mobility and Remote Work Enablement: The entry should highlight how the solution supports mobility and enables remote work. It should showcase the ability to seamlessly access telephony and unified communications services from various devices and locations, empowering employees to stay connected and collaborate effectively regardless of their physical location.
  3. Reliability and Quality of Service: The entry should highlight the reliability and quality of the telephony and unified communications services delivered through the cloud. It should demonstrate robust infrastructure, redundancy measures, and service level agreements (SLAs) that ensure high availability, call quality, and minimal downtime.
  4. Security and Compliance: The entry should address the security and compliance aspects of telephony and unified communications in the cloud. It should emphasize the implementation of robust security measures, encryption protocols, data privacy controls, and compliance with relevant regulations (such as GDPR or HIPAA) to protect sensitive communication data.
  5. User Experience and User Interface: The entry should showcase a user-friendly interface and intuitive user experience that makes it easy for employees to navigate and utilize the telephony and unified communications services. It should highlight features such as presence management, contact directories, call routing options, and personalized settings that enhance the overall user experience.
  6. Business Impact and Results: The entry should provide evidence of the positive business impact and results achieved through the use of telephony and unified communications in the cloud. It should include metrics or case studies that demonstrate improved communication efficiency, cost savings, enhanced collaboration, increased productivity, and customer satisfaction.

By showcasing these key attributes, an entry can stand out as a strong contender for the “Best Use of Telephony/Unified Communications in Cloud Computing” category, demonstrating innovation, practicality, and measurable benefits in leveraging cloud-based telephony and unified communications solutions.

Why Enter The Cloud Awards?

Since 2011, The Cloud Awards been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.

For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The many benefits are replicated across all international awards programs. If you have any questions about this category, please contact us.