Final Extended Deadline

Friday June 5 2026

About Keith Andes

Keith Andes is Head of Product Marketing at EasyVista and a former Gartner analyst with deep expertise in ITSM, SaaS, and enterprise software. A past co-author of the Gartner Magic Quadrant for ITSM, he offers strategic insight into the shift from traditional service delivery to AI-driven, experience-focused operations. He helps IT leaders link product capabilities to practical outcomes in a fast-evolving market.

Automation Anxiety: Why It’s Time to Rethink How We Talk About AI and Workflow Automation

By Keith Andes, Head of Product Marketing at EasyVista. EasyVista were finalists in the 'Best SaaS Product for Workflow Automation' category at The 2025 SaaS Awards. Every IT and operations team I talk to is hearing the same message from the top: “We need to be AI-first.” It shows up in board [...]

By Keith Andes|2025-11-06T12:12:11+00:00November 6th, 2025|AI, SaaS, Thought Leadership|

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