What is a SaaS product for IT management?

This award covers a broad range of SaaS offerings covered by the term IT Management, including but not limited to: incident management, asset management, Enterprise Mobility Management (EMM), Service Desk, workload/process automation and data recovery.

A SaaS product for IT management should include the following key features:

  1. Monitoring and Alerting: The product should have a robust monitoring and alerting system that can track and alert IT professionals about any potential issues in the IT infrastructure or application environment.
  2. Asset Management: It should offer asset management capabilities that allow IT professionals to manage hardware and software inventory, track hardware lifecycles, and software licenses.
  3. IT Service Management: The product should offer IT service management capabilities that help IT professionals manage service requests, incidents, and change requests.
  4. Automation and Orchestration: It should provide automation and orchestration capabilities that enable IT professionals to automate routine tasks and workflows, freeing up their time for more critical work.

Overall, a strong SaaS product for IT management should provide IT professionals with the tools they need to monitor and manage their IT environment effectively, automate routine tasks, and optimize performance. The product should be easy to use and provide a seamless user experience, with powerful reporting and analytics capabilities to enable IT professionals to make informed decisions.

Previous recognition for Best SaaS Product for IT Management

For a broader understanding of this SaaS Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their innovative SaaS products for IT management.

Winner of The SaaS Awards 2022 for the Best SaaS Product for IT Management

Quote From Lead Judge –  Annabelle Whittall 

An issue that many enterprise-level firms have is how to address low-level IT issues that affect the majority of users without using up valuable IT resources. A fairly elegant answer to this issue is the conversational AI chatbot for employees to fix IT issues. Espressive has earned a well-deserved honor.” 

Finalist of The SaaS Awards 2022 for the Best SaaS Product for IT Management

Moogsoft’s SaaS product for IT management provides a comprehensive solution that helps IT professionals manage their IT environment more efficiently, with advanced features for AIOps, collaboration, automation, alert management, scalability, and integration.

The product is highly scalable and includes advanced automation capabilities, enabling IT professionals to proactively identify and resolve issues before they impact users.

Finalist of The SaaS Awards 2022 for the Best SaaS Product for IT Management

Redstor provides a comprehensive backup and recovery solution for all types of data, including on-premises, cloud-based, and mobile devices. The solution includes automated backups, fast data recovery, and granular control over data retention and archiving.

Redstor’s platform includes advanced automation features, including machine learning and artificial intelligence, enabling IT professionals to automate routine tasks and processes.

Finalist of The SaaS Awards 2022 for the Best SaaS Product for IT Management
Ricoh USA, Inc.’s Managed Print as a Service (MPaaS) is a strong SaaS product for IT management. It offers several key features that make it an excellent choice for the Best SaaS Product for IT Management category:

  • Comprehensive monitoring and alerting
  • Robust IT Service Management
  • Asset Management
  • Automation and orchestration
  • Security
  • Reporting and analytics

A strong entry for the Best SaaS Product for IT Management category should include:

  • User Experience: The product should provide a seamless user experience, with an intuitive interface and easy-to-use features.
  • Security: The product should include a range of security features that help IT professionals manage security risks and vulnerabilities, such as access control, identity management, and vulnerability management.
  • Reporting and Analytics: The product should offer detailed reporting and analytics capabilities that help IT professionals gain insights into the performance of the IT environment and make data-driven decisions to optimize it.
  • Integrations: The product should offer integrations with other IT systems, such as monitoring tools, automation tools, and ticketing systems, to provide a unified view of the IT infrastructure.

The product should provide robust IT service management capabilities, asset management, and detailed reporting and analytics, along with integrations with other IT systems. The user experience should be seamless and intuitive, with an emphasis on ease-of-use and efficiency.

Why Enter The SaaS Awards?

The SaaS Awards is a program from The Cloud Awards. Since 2011, we’ve been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.

For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The many benefits are replicated across all international awards programs. If you have any questions about this category, please contact us.