What is a SaaS product for communication, collaboration or conferencing?

This award encompasses communication, collaboration or specifically conferencing tools, where the focus will be on ease of use, testimonials, and innovative use of technology.

A SaaS product for communication, collaboration, or conferencing refers to software solutions that facilitate efficient and seamless communication and collaboration among individuals or teams. These products typically operate in a cloud-based environment and offer a range of features to enhance real-time or asynchronous communication, collaboration on projects, and virtual meetings or conferences. Here are some key components of a SaaS product in this category:

  • Messaging and Chat: The product should provide messaging and chat capabilities that enable instant communication among team members. It may include features like one-on-one messaging, group chats, file sharing, and message history.
  • Video Conferencing: A robust video conferencing feature is essential for conducting virtual meetings, webinars, or conference calls. It should support high-quality video and audio, screen sharing, recording, and features like breakout rooms or polls for interactive sessions.
  • Voice Calls and VoIP: The product may offer voice calling capabilities to facilitate communication within the platform. It may include features such as call forwarding, call recording, voicemail, and integration with VoIP services.
  • Collaboration Tools: Effective collaboration requires tools that allow team members to work together on projects or documents. The product should offer features like document sharing, real-time editing, version control, task management, and notifications to enhance collaboration and productivity.
  • File Sharing and Storage: The ability to share files easily and securely is crucial for collaboration. The product should provide file sharing capabilities, support different file types, offer file versioning, and integrate with popular cloud storage services.
  • Calendar and Scheduling: The product may include a calendar or scheduling feature to help users organize meetings, appointments, or events. It should allow for easy scheduling, event reminders, and integration with popular calendar applications.

Previous recognition for Best SaaS Product for Communication, Collaboration or Conferencing

For a broader understanding of this SaaS Awards category, we have gathered examples from previous winners, finalists, and shortlistees which impressed the judging team with their SaaS products for communication, collaboration or conferencing.

Winner of The SaaS Awards 2022 for the Best SaaS Product for Communication, Collaboration or Conferencing

Quote From Lead Judge –  Annabelle Whittall 

The leading experts on telephone middleware truly are Call2Teams. A creative way to integrate Microsoft Teams with your current telephony system. Call2Teams is deserving of being a winner at SaaS Awards 2022 given its flawless streamlining and cutting-edge integration! 

Shortlistee of The SaaS Awards 2021 for the Best Saas Product for Communication, Collaboration or Conferencing

Mentimeter allows presenters to create interactive presentations with live polls, quizzes, word clouds, surveys, and other interactive elements. Participants can engage in real-time by providing responses and feedback, making presentations more dynamic and engaging.

The platform acts as an audience response system, enabling participants to use their smartphones or devices to respond to questions, provide input, or vote on different topics.

Winner of The SaaS Awards 2021 for the Best SaaS Product for Communication, Collaboration or Conferencing
AirSend is a comprehensive platform that combines messaging, file sharing, task management, and audio/video conferencing functionalities to facilitate efficient collaboration and communication within teams.

AirSend provides a robust messaging and chat feature that enables instant communication among team members. Users can create channels for different projects or topics, facilitating organized discussions and easy information sharing.

Finalist of The SaaS Awards 2022 for the Best SaaS Product for Communication, Collaboration or Conferencing

Moxo is a SaaS product that provides digital interaction workflows for external projects, including account acquisition, onboarding, and servicing. It is designed to streamline communication and collaboration between businesses and their customers, vendors, and partners.

Moxo is used across a diverse set of industries, including financial services, consulting, legal, accounting, healthcare, and more. 

A strong entry for the Best SaaS Product for Communication, Collaboration or Conferencing category should include:

  1. Mobile Accessibility: With the increasing use of mobile devices, a strong SaaS product in this category should have mobile accessibility. It should offer mobile apps or a responsive design interface that allows users to access communication and collaboration features on their smartphones or tablets.
  2. Integration Capabilities: Seamless integration with other tools and applications enhances productivity. The product should integrate with popular business tools like project management software, customer relationship management (CRM) systems, or productivity suites.
  3. Security and Privacy: Data security and privacy are critical for any communication and collaboration platform. The product should implement strong security measures, such as encryption, access controls, and data backup, to protect sensitive information and ensure compliance with data protection regulations.
  4. Scalability and Customization: The product should be scalable to accommodate organizations of different sizes and growing collaboration needs. It should allow for customization options, such as branding, interface personalization, and integration with existing workflows.
  5. Analytics and Reporting: Analytics and reporting features provide insights into usage patterns, meeting statistics, or collaboration metrics. The product should offer reporting capabilities to help organizations assess usage, identify trends, and optimize their communication and collaboration practices.
  6. Customer Support and Training: A strong entry in this category should include comprehensive customer support and training resources. This may include documentation, video tutorials, knowledge bases, and responsive customer support channels to assist users with any issues or questions.

By incorporating these key features, a SaaS product for communication, collaboration, or conferencing can empower teams to communicate effectively, collaborate seamlessly, and conduct virtual meetings or conferences efficiently.

Why Enter The SaaS Awards?

The SaaS Awards is a program from The Cloud Awards. Since 2011, we’ve been helping organizations across the globe gain the recognition they deserve for market-leading innovation in the cloud computing and software sectors.

For a detailed breakdown of all the benefits you receive as an awards entrant as either a shortlistee, finalist or ultimate winner, please see our “Why Enter?” page. The many benefits are replicated across all international awards programs. If you have any questions about this category, please contact us.