How Actively Seeking Customer Experience Feedback Can Drive Meaningful Change

By Rich Alessi, senior vice president of customer success at ModMed, finalist at the 2022 SaaS Awards for Best SaaS Product for Healthcare Going beyond the Net Promoter Score (NPS) and other customer survey findings can reveal essential business insights that might otherwise be overlooked.  Many technology firms use NPS surveys to keep an eye [...]

By |2022-10-19T14:10:30+00:00October 19th, 2022|Case Study, Industry Chatter, Thought Leadership|
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