Four Customer-Centric Metrics to Drive B2B SaaS Retention

By Abby Hammer, Chief Customer Officer, ChurnZero Did you know that reducing customer churn by 5% can increase profits from anywhere between 25% to 125%? B2B SaaS companies that prioritize their customers’ health and wellness – and not just their acquisition – build their business’s endurance and strengthen its long-term valuation. But “good” customer [...]

By |2020-12-09T12:07:36+00:00December 9th, 2020|Thought Leadership|

Why Digital-First Is the Wave of the Future

By Chen Amit, Co-Founder & CEO, Tipalti In the blink of an eye, the cloud has shifted from being a tech conference buzzword to an integrated and seamless part of business operations. The takeover began on front-end business systems, resulting in streamlined interactions, increased company visibility, and automated customer service. Today, companies are pushing cloud [...]

By |2020-12-08T15:55:01+00:00December 8th, 2020|Thought Leadership|

The Digital Supply Chain: Greater Resilience, Agility, Transparency

By Ken Fleming, president of Logistyx Technologies - a leader in Transportation Management for parcel shipping.  Major events like trade wars, natural disasters, Brexit and the COVID-19 pandemic have shifted consumer behaviors and created supply chain challenges. This has forced retailers, manufacturers and suppliers across the world to revisit their global supply chain strategies and [...]

By |2020-12-02T16:06:35+00:00December 2nd, 2020|Thought Leadership|
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